Built for better claim handling
reduce goodwill claims, while increasing NPS
Assess goodwill claims faster and with higher confidence. Providing customer service with more time for better support while reducing fraud.
up to 25% less goodwill credit
80% less time spent on reviews
20% higher NPS through better support
„With anlyx' anti-fraud platform we can not only reduce our payouts, but also provide a better customer experience to our loyal shoppers. To see claims going down and NPS going up is very rewarding.“
Product Lead Payments,
adidas
solving the problem of granting goodwill to the right customers
identify customers correctly
assess risks automatically
start blocking return fraud today
less fraud thanks to clear recommendations
Do not let your agents conduct investigations they are not trained for. Instead, provide them with a tool that gives them profound suggestions how to handle claims.
consumer history at a glance
Provide your team with all relevant information in one place. Reduce the effort for looking up information in different tools.
set clear rules for your team
Define your own set of criteria for accepting and rejecting goodwill claims.
Connect seamlessly with your customer service tool of choice.
Use our stand-alone solution, API or custom integration.
are you ready to get started?
Our team is looking forward to fighting fraud with you!
Get in touch and learn more about how we stop fraudsters, while improving your customer experience.